API Reference
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Create ticket

post
https://{server}/tickets

Creates jira and freshdesk tickets for the user

Body Params

Request body to create ticket

string

Name of the requester

int64

User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email

string

Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact

cc_emails
array of strings

Email address added in the 'cc' field of the incoming ticket email

cc_emails
string

Associated entityId of the ticket

string

Associated entity type of the ticket

string

Facebook ID of the requester. A contact should exist with this facebook_id in Freshdesk

string

Phone number of the requester. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory

string

Twitter handle of the requester. If no contact exists with this handle in Freshdesk, it will be added as a new contact

string

External ID of the requester. If no contact exists with this external ID in Freshdesk, they will be added as a new contact

string

Subject of the ticket. The default Value is null

string

Helps categorize the ticket according to the different kinds of issues your support team deals with. The default Value is null

int64

Status of the ticket. The default Value is 2.

int64

Priority of the ticket. The default value is 1

string

HTML content of the ticket

int64

ID of the agent to whom the ticket has been assigned

custom_fields
object

Key value pairs containing the names and values of custom fields

date-time

Timestamp that denotes when the ticket is due to be resolved

int64

ID of email config which is used for this ticket. (i.e., [email protected]/[email protected])

date-time

Timestamp that denotes when the first response is due

int64

ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id

int64

ID of the product to which the ticket is associated. It will be ignored if the email_config_id attribute is set in the request.

int64

The channel through which the ticket was created. The default value is 2

tags
array of strings

Tags that have been associated with the ticket

tags
int64

Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled

integer

ID of the internal agent which the ticket should be assigned with

integer

ID of the internal group to which the ticket should be assigned with

jiraMetadata
object

Jira metadata of ticket

ticketMetadata
object

Ticket metadata

Headers
string
required

Authorization Token

Responses

Updated about 1 month ago

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application/json
Updated about 1 month ago